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Longhorns Steakhouse Kingsport, TN Complaint - Extremely poor service, Very Rude!!! - food
Longhorns Steakhouse Kingsport, TN Complaint

Longhorns Steakhouse Kingsport, TN Complaint


Extremely poor service, Very Rude!!! - food

Do not eat at this location!!

My experience at Longhorn Steakhouse in Kingsport, TN on Sat. Jan. 17, 8:35 pm.

A friend and I sat down at the bar to eat; it was 20 minutes before bartender even acknowledged us.
We ordered some drinks, 10-15 minutes later bartender came back to take our order %u2013 at that time we ordered appetizers and meals.
We got our salads from another person, the girl said she was over the wait staff. I told her we had ordered an appetizer and she was %u201Clike you did? Let me check%u201D.
10-15 minutes later the appetizer showed up, she said that was on the house, no charge, that was cool and I asked her to check on our order to make sure it was correct. Then, once we finished with our salads, the steaks and baked potatoes arrived by another waiter who gave us our order and quickly left. Steaks looked good then we checked our baked potatoes and both were ice cold, I was trying to make eye contact with the bartender/waiter/manager for about 20 minutes while we were eating our steaks. They never looked over at us, no one ever came over to ask us if our meal was ok and I finally made eye contact with lead waiter. She came over and I asked her to check our potatoes, she did and said, "Wow they are both ice cold. Let me get you some hot ones%u201D. I told her we were finished eating and were ready to leave. So she took my credit card and returned with my receipt, only charging me for one meal. She kept apologizing for the poor service. I asked her if I could speak with the manager. She went to get him. I told the manager about my meal experience and if he could give me a Gift card for a free appetizer the next time I ate there. He said he couldn't do that because he already gave me 50% off my bill. I said for such poor service, you should have paid for both the meals. He went off on me, he grabbed the check outta my hand and tore up it up. He started screaming at me to never come back, said he was calling the cops and for me to leave right now and to never come back in this restaurant or he would call the police on me. I asked several times for his name , he wouldn't give it to me, then he finally said "Lenny" after the third attempt. I'm not so sure that is his real name. I've never been thrown out of a restaurant before, I will be getting in touch with Corporate Longhorns to file a complaint.

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